MKL Refund Policy

At MKL, we are committed to ensuring that you are completely satisfied with your purchase. If for any reason you are not happy with the products you receive, this Refund Policy outlines the conditions under which refunds or exchanges may be issued. By making a purchase on our website ("Website"), you agree to the terms of this Refund Policy.

• Eligibility for Returns: To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Some items, such as digital downloads, gift cards, and custom products, are non-returnable.

• Return Window: You have 30 days from the date of delivery to request a return. After 30 days, we cannot offer a refund or exchange.

• Return Process: To initiate a return, please contact our customer service team at [Email Address] with your order number and reason for return. We will provide you with instructions on how to return your item. Please do not send your purchase back without first contacting us.

• Refund Approval: Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If your return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-10 business days.

• Partial Refunds: In certain situations, only partial refunds may be granted (e.g., items not in their original condition, damaged or missing parts for reasons not due to our error, or items returned after the 30-day return window).

• Digital downloads and music purchases

• Gift cards

• Custom or personalized items

• Sale items (only regular-priced items may be refunded)

• Product Exchanges: If you received a defective or damaged item, we will replace it with the same item. If you need to exchange an item for a different size, color, or variant, please contact us within 30 days of receiving your order. Exchanges are subject to product availability.

• Exchange Process: To exchange a product, please follow the same return process outlined above. Once we receive the original item, we will ship the replacement item to you at no additional cost.

• Return Shipping: You will be responsible for paying for your own shipping costs for returning your item unless the return is due to our error (e.g., you received an incorrect or defective item). Shipping costs are non-refundable.

• Refund of Original Shipping Costs: If you receive a refund, the cost of original shipping will not be included unless the return is due to an error on our part.

• International Returns: For international returns, you are responsible for any customs duties, taxes, and shipping charges associated with returning the item.

• Processing Time: If you haven’t received a refund within the expected time frame, first check your bank account again, then contact your credit card company or bank. It may take some time before your refund is officially posted.

• Still Missing: If you’ve done all of this and still have not received your refund, please contact us at [Email Address], and we will assist you in resolving the issue.